Terms and Conditions

Effective date: 28 September 2026 Last updated: 28 September 2026 Version: 2.2

These Terms and Conditions ("Terms") govern your access to and use of the Moveera mobile app, the website at moveera.com.au, and any related services (together, the "Service").

The Service is operated by Moveera Pty Ltd ACN 698 848 341, ABN 73 698 848 341, a company incorporated in Australia and based in Queensland ("Moveera", "we", "us", "our").

By creating an account, joining a waitlist, booking or reserving a place at an event (including buying or reserving a ticket through our website), listing an event, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are a Host and you enable paid ticketing, additional terms apply to you. Those terms are set out in Schedule A (Host Payment Terms) and Schedule B (Refund Policy Requirements).

1. About these Terms

1.1 These Terms form a legally binding agreement between you and Moveera.

1.2 The following documents form part of these Terms by reference:

our Privacy Policy;
our Community Guidelines;
Schedule A (Host Payment Terms), which applies to Hosts who enable paid ticketing;
Schedule B (Refund Policy Requirements), which applies to Hosts who sell paid tickets.

1.3 If there is any inconsistency, Schedule A prevails over the body of these Terms in relation to payments, fees, and payouts. Otherwise the body of these Terms prevails.

1.4 All dollar amounts in these Terms are in Australian dollars.

1.5 We may update these Terms in accordance with section 22.

2. Definitions

Attendee means a person who books, reserves, or attends an Event through the Service.

Booking means a reservation or ticket purchase made through the Service.

Community means a host organisation page on the Service, with an owner and, optionally, other administrators, under which Events may be listed.

Connected Account means the Stripe account, in your name or your Community's name, into which payments for your Paid Events settle and from which Stripe pays out to your bank account.

Event means a fitness, wellness, or related activity listed on the Service by a Host.

Host means a person or organisation, including a Community, that lists an Event on the Service.

Host Content means content a Host submits in connection with an Event, including descriptions, images, logos, pricing, and schedules.

Paid Event means an Event for which an Attendee is charged a fee through the Service.

Refund Window means the period before an Event's scheduled date during which an Attendee may cancel a Booking and receive a refund through the Service, as selected by the Host when publishing the Event.

Service Fee means the fee Moveera charges on each ticket sold to a Paid Event, calculated as a percentage of the Ticket Price plus a fixed amount, at the rates published at moveera.com.au/pricing. It does not include the separate card processing cost charged by our payment processor.

Ticket Price means the amount payable by an Attendee for a Booking, excluding any separately itemised Service Fee.

User Content means any other content you post to the Service, including reviews, comments, photos, messages you send to other users, and profile information.

3. Eligibility

3.1 Attendees. You must be at least 16 years old to create an account. If you are under 18, you may only make a Booking for a Paid Event with the consent of a parent or guardian, who accepts these Terms on your behalf and is responsible for payment.

3.2 Hosts. You must be at least 18 years old to list an Event.

3.3 Organisations. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" includes that organisation.

3.4 Capacity. You must have the legal capacity to enter into these Terms, and you must not have been previously suspended or removed from the Service.

4. Your account

4.1 You agree to:

provide accurate, current, and complete information when registering, and keep it up to date;
keep your login credentials secure and not share them;
notify us promptly at support@moveera.com.au if you suspect unauthorised use of your account.

4.2 You are responsible for all activity that occurs under your account.

4.3 Additional information for Paid Events. Before you can receive payouts, we or our payment processor may require additional information about you, your business, and its beneficial owners: for example, identity documents, business registration details, an ABN, and bank account details. This is required for identity verification and to meet anti-money-laundering and payment industry obligations. You agree to provide this information promptly and keep it accurate. We may withhold payouts while required information is outstanding.

4.4 Suspension and closure. We may suspend or terminate accounts in accordance with section 21.

4.5 Accounts made on our website. When you get a ticket on our website you sign in with your mobile number and a code we text you. If you do not have an account, this creates one. These Terms and our Privacy Policy apply to it in the same way as an account made in the app. If you reserved through our website before sign-in by text existed, we made a basic account with only your name and email; you can ask us to delete it at any time at support@moveera.com.au.

5. Our role

5.1 The Service is a platform that connects Hosts with Attendees. Hosts list Events; Attendees discover and book them.

5.2 We are not the organiser. We are not the host, organiser, operator, or supplier of any Event. Events are organised, run, and delivered by Hosts. The contract for the supply of an Event is between the Attendee and the Host directly. We are not a party to that contract.

5.3 Payment collection. Where we facilitate payment for a Paid Event, we do so as the Host's limited payment collection agent, as set out in Schedule A. Payment by an Attendee to us discharges the Attendee's payment obligation to the Host, whether or not the Host has received the payout.

5.4 Screening. We do not routinely pre-screen Hosts, Events, or content, but we reserve the right to review, verify, moderate, and remove any listing or account at our discretion.

5.5 No endorsement. We do not endorse, guarantee, or warrant any Event, Host, venue, instructor, or content listed on the Service.

6. Acceptable use

You must not:

use the Service for any unlawful, fraudulent, harmful, or deceptive purpose;
impersonate any person or misrepresent your affiliation with any person or organisation;
harass, threaten, defame, stalk, or otherwise harm any user or third party, including through private messages;
post or send content that is illegal, obscene, defamatory, infringing, hateful, discriminatory, or otherwise objectionable;
attempt to gain unauthorised access to the Service, other accounts, or related systems;
interfere with or disrupt the Service, including by introducing malicious code;
scrape, crawl, index, or otherwise extract data from the Service by automated or manual means, except as expressly permitted in writing by us;
resell, sublicense, or commercially exploit the Service or any data obtained from it;
send spam or unsolicited commercial communications to other users;
circumvent any access control, fee, or restriction of the Service, including by directing Attendees off-platform to avoid Service Fees on Bookings originating through the Service;
breach Australian law, including the Australian Consumer Law, the Privacy Act 1988 (Cth), or the Spam Act 2003 (Cth).

We may remove content and suspend or terminate accounts that breach this section.

Reporting and blocking. You can report an Event, a profile, a message, or any other content through the Service, and you can block another user. We review reports and act on them in accordance with clause 11.7.

7. For Attendees: bookings, tickets, and payment

7.1 Your arrangement with the Host. When you make a Booking you enter into an arrangement directly with the Host. You agree to provide accurate Booking information and to comply with the Host's rules, instructions, and any waiver, release, or terms the Host requires.

7.2 Payment. For a Paid Event, you authorise us (as the Host's agent) or our payment processor to charge your nominated payment method for the Ticket Price and any Service Fee shown at checkout. All amounts are in Australian dollars and include GST where applicable.

7.3 Your ticket. A Booking is personal to you. Tickets must not be resold, transferred for profit, or used for commercial purposes without the Host's consent. The Host may require proof of identity or Booking at the Event. Where a Host allows it, the person who bought several tickets in one order can send a ticket to someone else. That person claims it with their own account and becomes the ticket holder. You can take back a ticket you sent until it is claimed.

7.4 Cancellations and refunds. Each Host sets a Refund Window for its Paid Events, which is shown to you before you complete a Booking and must meet the minimum standards in Schedule B.

Inside the Refund Window, you can cancel your Booking in the app or on our website and receive a full refund automatically, including any Service Fee you paid. Refunds are returned to your original payment method and typically take 5 to 10 business days to appear.
Outside the Refund Window, the Service will not process an automatic refund and you keep your place at the Event. You can still contact the Host, and your rights under clause 7.5 continue to apply.
If a Host cancels an Event, does not run it, or runs it materially differently to how it was advertised (including a change of date, time, location, or activity), you are entitled to a full refund regardless of the Refund Window. See section 13.

7.5 Your ACL rights. Nothing in this section limits your rights under the Australian Consumer Law. See section 18.

7.6 Waitlists. Where an Event is full you may be able to join a waitlist. If a place becomes available we may offer it to you in waitlist order and notify you by push notification, email, or SMS using the contact details on your account. An offer is open for a limited time, which is stated in the offer and always ends no later than the Event start. If you do not claim the place within that time, the offer lapses and we may offer it to the next person. For a Paid Event, a place is only held once payment is completed. Joining a waitlist does not guarantee a place, and we and the Host may close, pause, or clear a waitlist at any time.

8. Health, safety, and risk

8.1 Inherent risk. Fitness and wellness activities involve inherent risks, including risk of injury. You are responsible for assessing whether an Event is suitable for your fitness level, health, and abilities, and you should consult a qualified medical professional before beginning any new physical activity.

8.2 Your acknowledgement. By attending an Event you acknowledge and accept these risks, and you participate at your own risk.

8.3 Disclosure. You must disclose to the Host any health condition, injury, pregnancy, or limitation that may affect your safe participation, where the Host asks for it.

8.4 Emergencies. In an emergency, you consent to the Host or venue staff arranging first aid or medical treatment on your behalf where you are unable to consent yourself.

8.5 No unlawful exclusion. Nothing in this section excludes any liability that cannot lawfully be excluded, including in respect of death or personal injury caused by negligence to the extent such exclusion is not permitted by law.

9. For Hosts: general obligations

If you list an Event, you agree to the obligations in this section.

9.1 Accuracy. You must provide accurate, complete, and current information about your Event, including pricing, schedule, location, capacity, activity type, intensity level, and any health, safety, equipment, or eligibility requirements.

9.2 Delivery. You must honour all confirmed Bookings and deliver Events as advertised.

9.3 Locked settings after a sale. Once a ticket has sold on a Paid Event, that Event's price, fee setting, and currency are locked, you cannot turn paid ticketing off for it, and you cannot reduce its capacity at all, including by adding a capacity limit to an Event that did not previously have one. If you need to make one of these changes, cancel the Event and refund your Attendees instead.

9.4 Changes and cancellations. If you must change or cancel an Event, you must notify affected Attendees promptly through the Service and refund them in line with your published policy and Schedule B.

9.5 Compliance. You must comply with all applicable laws, including consumer protection, work health and safety, anti-discrimination, privacy, and tax laws, and with any venue, council, or landowner permissions required for your Event.

9.6 Safety. You must conduct a reasonable risk assessment for your Event, provide or arrange appropriate first aid provision, and have a documented process for handling incidents and injuries.

9.7 Waivers. Where you require Attendees to sign a waiver, release, or health declaration, you must make it available through the Service so Attendees can review and accept it before completing a Booking. You are responsible for the content and enforceability of your own waiver.

9.8 Attendee data. You must handle Attendee personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, use it only for the purpose of operating your Event, and not sell it or use it for unrelated marketing without consent. See section 14.

9.9 Health information. Health information about Attendees is sensitive information under the Privacy Act. You must collect no more of it than is reasonably necessary to run your Event safely, collect it only with the Attendee's consent, store it securely, and delete it when it is no longer needed.

9.10 Communication. You must respond to Attendee enquiries and complaints in good faith and within a reasonable time, and in any event within the timeframe in Schedule B for refund requests.

9.11 Prohibited Events. You must not list an Event that is unlawful, that promotes disordered eating, extreme fasting, unqualified medical or therapeutic claims, or unsafe practices, that discriminates unlawfully, or that we reasonably determine to be unsafe or inconsistent with our Community Guidelines. We may remove any such Event without notice.

10. Host licences, qualifications, and insurance

10.1 Licences and qualifications. You represent and warrant that you hold, and will maintain for as long as you list Events, all licences, registrations, permits, accreditations, and professional qualifications required to lawfully and safely operate your Events in Australia.

10.2 Insurance. We do not require you to hold insurance, and we do not verify, arrange, or advise on it. Whether you need public liability cover, professional indemnity cover, or any other insurance for your Events is a matter for you, and may separately be required by your venue, your industry body, or by law. We strongly recommend you take your own advice and hold cover appropriate to the Events you run.

10.3 Evidence. You must provide evidence of your current licences and qualifications within 7 days of our written request. We may suspend your ability to list Events or receive payouts until you do.

10.4 Your responsibility. You are solely responsible for assessing your own licensing, insurance, and qualification obligations. We do not provide legal, insurance, or compliance advice.

11. Content and licences

11.1 Your ownership. You retain ownership of your Host Content and User Content.

11.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, display, distribute, and promote your Host Content and User Content for the purposes of operating, marketing, and improving the Service, including promoting your Events on our website, app, social media channels, and advertising.

11.3 Duration. This licence continues while your content is on the Service and for a reasonable period afterwards, to the extent needed for backups, records, and material already distributed. It otherwise ends when you remove the content or close your account.

11.4 Your warranties. You represent and warrant that you own or have all necessary rights to your content, that it does not infringe any third-party rights or breach any law, and that it is accurate and not misleading.

11.5 Your name and logo. We may use your business name and logo to identify you as a Host on the Service. We will seek your consent before featuring you in a paid advertising campaign or a case study.

11.6 Moderation. We may, but are not obliged to, review, moderate, remove, or refuse content at our discretion. We are not responsible for content posted by other users.

11.7 Objectionable content and abusive users. We do not tolerate objectionable content or abusive behaviour on the Service. You can report content or a user, and you can block another user, at any time through the Service. We aim to review every report, and to remove offending content and eject the user responsible, within 24 hours of the report. We may act on a report by removing content, restricting or suspending an account, or terminating it under section 21, and we may do so without prior notice where the content or conduct is serious.

12. Fees and paid ticketing

12.1 Free listings. Creating an account and listing a free Event are free of charge.

12.2 Service Fees. For every ticket sold to a Paid Event we charge a Service Fee, calculated as a percentage of the Ticket Price plus a fixed amount. Current rates are published at moveera.com.au/pricing. Separately, our payment processor charges a card processing cost on each sale.

When you publish a Paid Event you choose who carries both of those costs:

Passed on to the Attendee (the default). The Attendee pays the Ticket Price plus the Service Fee and the card processing cost, and you receive exactly the Ticket Price.
Absorbed by you. The Attendee pays the Ticket Price alone, and you receive the Ticket Price less the Service Fee and the card processing cost.

Where they are passed on, the Service Fee and the card processing cost are shown to the Attendee at checkout as a single booking fee.

12.3 Enabling paid ticketing. Before you can sell tickets or receive payouts you must set up payouts through the Service, which involves completing identity and payment verification with our payment processor and accepting that processor's own agreement. By enabling paid ticketing and publishing a Paid Event, you accept Schedule A (Host Payment Terms) and Schedule B (Refund Policy Requirements). Paid ticketing may also be limited to invited Hosts while the feature is being rolled out.

12.4 Changes to Service Fees. We will give you at least 30 days' written notice before increasing Service Fees. The new rate applies only to Events published after the change takes effect. If you do not agree, you may stop listing Events and close your account without penalty before the change takes effect.

12.5 Ticket price limits. Paid Events must be priced at a minimum of $5.00 and a maximum of $100,000.00 per ticket. The minimum exists because the fixed components of our Service Fee and of card processing make very cheap tickets uneconomic for both of us. We may change these limits on notice under section 22.

13. Cancellations and refunds

13.1 What a Host sets. Each Host sets a Refund Window for its Paid Events, and may add cancellation notes alongside it. The Refund Window must meet the minimum standards in Schedule B, and is shown to Attendees on the Event listing and again at checkout before they pay.

13.2 Host cancellation or material change. If a Host cancels an Event, fails to run it, or runs it materially differently to how it was advertised (including a change of date, time, location, or the nature of the activity), the Host must refund affected Attendees in full. This applies regardless of the Refund Window and regardless of any "no refunds" policy.

13.3 Our right to refund. We may, but are not obliged to, issue a refund to an Attendee on the Host's behalf if the Host has not done so within a reasonable time and we reasonably consider a refund is required by the Host's policy, by Schedule B, or by law. We will notify the Host before doing so where practicable. We may recover any amount so refunded from the Host in accordance with Schedule A.

13.4 Service Fees on a refund. Where a Booking is refunded through the Service, our Service Fee is refunded to the Attendee along with the Ticket Price. The Attendee is refunded the full amount they paid, and the Host is left in the same position as if the sale had not occurred.

13.5 Weather and force majeure. Hosts must state in their policy how weather-affected and force majeure cancellations are handled. If the policy is silent, an Event that does not proceed for any reason is treated as a Host cancellation under clause 13.2.

13.6 Full refunds only. Refunds issued through the Service are always for the full amount of the Booking. We do not support partial refunds. A Host who wishes to offer a partial refund, credit, or other alternative must arrange it directly with the Attendee, subject to Schedule B3.

14. Privacy and personal information

14.1 Our Privacy Policy. Our handling of your personal information is described in our Privacy Policy.

14.2 Independent responsibility. Moveera and each Host are independently responsible for their own handling of Attendee personal information under the Privacy Act. When we share Attendee details with a Host so the Host can run an Event, the Host becomes responsible for that information from that point.

14.3 Host obligations. Hosts must have their own privacy practices consistent with the Australian Privacy Principles, must use Attendee information only for the purpose of operating the Event they were provided for, and must not disclose it to third parties without a lawful basis.

14.4 Marketing. Hosts may only send marketing communications to Attendees where they have a lawful basis under the Spam Act 2003 (Cth), and must include a functional unsubscribe facility in every message.

14.5 Data breach. Each party must notify the other without undue delay if it becomes aware of a data breach affecting information shared through the Service, and cooperate reasonably in assessing and responding to it.

15. Intellectual property

15.1 Our property. The Service, including its software, designs, text, graphics, logos, and branding (excluding Host Content and User Content), is owned by us or our licensors and protected by Australian and international intellectual property laws.

15.2 Your licence. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms.

15.3 Restrictions. You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of any part of the Service, except as expressly permitted by these Terms or by law.

15.4 Copyright complaints. If you believe content on the Service infringes your copyright, contact us at support@moveera.com.au with sufficient detail for us to investigate.

15.5 Feedback. If you give us suggestions or feedback about the Service, we may use them without restriction or compensation.

16. Third-party services

The Service may link to or integrate with third-party services, including payment processors, mapping providers, messaging providers, and social platforms. We do not control and are not responsible for third-party services. Your use of them is at your own risk and subject to their own terms and privacy practices.

17. Disclaimers

17.1 As is. To the maximum extent permitted by law, and subject to section 18, the Service is provided "as is" and "as available", without warranties of any kind.

17.2 Availability. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components.

17.3 Events and content. We do not warrant the accuracy, completeness, suitability, safety, or legality of any Event, Host, Attendee, venue, instructor, or content listed on or accessible through the Service.

18. Australian Consumer Law

18.1 Non-excludable guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

18.2 Your remedies. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion.

18.3 No exclusion. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

18.4 Permitted limitation. Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

19. Limitation of liability

19.1 Excluded loss. Subject to section 18 and clause 19.4, and to the maximum extent permitted by law:

we are not liable for any indirect, incidental, special, consequential, or punitive loss, or any loss of profits, revenue, data, use, or goodwill;
we are not liable for the acts, omissions, content, or conduct of any Host, Attendee, venue, or third-party service.

19.2 Cap (Attendees). Our total aggregate liability to an Attendee for all claims arising out of or in connection with the Service is limited to the greater of the total amount paid by that Attendee through the Service in the 12 months before the claim arose, or $500.

19.3 Cap (Hosts). Our total aggregate liability to a Host for all claims arising out of or in connection with the Service is limited to the greater of the total Service Fees paid by that Host in the 12 months before the claim arose, or $1,000.

19.4 No exclusion. Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by our negligence, or any other liability that cannot lawfully be limited.

19.5 Contribution. Our liability is reduced to the extent your own act or omission caused or contributed to the loss.

20. Indemnity

20.1 Your indemnity. To the maximum extent permitted by law, you indemnify us against any claim, liability, loss, damage, cost, or expense (including reasonable legal costs) that we reasonably incur arising out of:

your breach of these Terms or of any applicable law;
your Host Content or User Content;
your violation of any third-party right;
for Hosts: the operation, delivery, cancellation, or non-delivery of your Events, including any claim by an Attendee for injury, loss, or damage suffered at or in connection with your Event, and any failure to hold or maintain the licences or qualifications required under section 10.

20.2 Exception. This indemnity does not apply to the extent the claim arises from our own negligence, wilful misconduct, or breach of these Terms.

20.3 Conduct of claims. We will notify you promptly of any claim we intend to seek indemnity for, and will not settle it without your consent, which is not to be unreasonably withheld. You must not settle a claim in a way that admits liability on our behalf without our consent.

21. Suspension and termination

21.1 By you. You may stop using the Service and close your account at any time through the Service or by emailing support@moveera.com.au.

21.2 By us, for cause. We may suspend or terminate your account immediately, with notice, if:

you breach these Terms and the breach is not remedied within 7 days of our notice, or is not capable of remedy;
you post objectionable content or behave abusively toward another user, in which case we may act immediately and without a remedy period under clause 11.7;
your use of the Service poses a risk to other users, to us, or to the safety of Attendees;
we are required to do so by law or by a payment processor; or
we reasonably suspect fraud or other unlawful activity.

21.3 By us, without cause. We may terminate your account without cause on 30 days' written notice.

21.4 Effect on Bookings. If your account is suspended or terminated, you remain responsible for delivering or refunding all Events already booked, including Bookings for which you have already been paid. We may lengthen your payout schedule, ask our payment processor to hold your account, or recover amounts from you under Schedule A in respect of those Events.

21.5 Survival. Sections 8, 11, 14, 15, 17, 18, 19, 20, 21, 23, 24, and 25, and the clauses of Schedule A relating to payment obligations, chargebacks, and recovery, survive termination.

22. Changes to these Terms

22.1 Updates. We may update these Terms from time to time.

22.2 Material changes. If a change is material, including any change that increases your fees, increases your obligations, or reduces your rights, we will give you at least 30 days' written notice by email and through the Service before it takes effect.

22.3 If you do not accept. If you do not accept a material change, you may close your account before it takes effect without penalty, and the previous version continues to apply to Events already published.

22.4 Non-material changes. Non-material changes, including changes reflecting new features that do not impose additional obligations on you, take effect when published.

22.5 Versions. Each version of these Terms carries an effective date and a version number, and we publish the current version at moveera.com.au/terms. We keep a record of previous versions and of when each took effect.

23. Disputes

23.1 With us. If you have a dispute with us, contact us first at support@moveera.com.au. We will respond within 14 days and try to resolve it in good faith.

23.2 Escalation. If we cannot resolve it within 30 days of your notice, either party may pursue the matter through the courts of Queensland, or through any relevant external dispute resolution or consumer protection body.

23.3 With another user. If you have a dispute with a Host or an Attendee, you agree to attempt to resolve it directly with that party. We are not a party to and are not responsible for such disputes, although we may assist where appropriate, including by exercising our rights under clause 13.3.

23.4 Urgent relief. Nothing in this section prevents either party from seeking urgent interlocutory relief.

24. Governing law

These Terms are governed by the laws of the State of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

25. General

Entire agreement. These Terms, together with the Privacy Policy, Community Guidelines, and Schedules, constitute the entire agreement between you and us regarding the Service.

Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions continue in full force.

No waiver. Our failure to enforce any right or provision is not a waiver of it.

Assignment. You may not assign these Terms without our prior written consent, which is not to be unreasonably withheld. We may assign these Terms to a related entity, or in connection with a sale or restructure of our business, on notice to you and provided the assignee agrees to be bound by these Terms.

Force majeure. Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government action, and utility or internet outages. This does not affect any obligation to refund money.

Relationship. Nothing in these Terms creates an employment, partnership, joint venture, or franchise relationship, except for the limited agency described in clause 5.3 and Schedule A.

Notices. We may send notices by email to the address associated with your account or by posting them on the Service. Notices to us must be sent to support@moveera.com.au.

26. Contact

Moveera Pty Ltd ACN 698 848 341 · ABN 73 698 848 341 c/- Poole Group, Level 1, 8 Innovation Parkway Birtinya QLD 4575, Australia support@moveera.com.au

Schedule A: Host Payment Terms

These terms apply only to Hosts who enable paid ticketing. You accept them by enabling paid ticketing and publishing a Paid Event, as set out in clause 12.3.

A1. Appointment as payment collection agent

A1.1 Appointment. You appoint Moveera as your limited payment collection agent for the sole purpose of accepting payments from Attendees on your behalf for your Paid Events.

A1.2 Discharge. Payment by an Attendee to Moveera satisfies that Attendee's payment obligation to you in full, whether or not you have received the payout.

A1.3 Scope. This appointment does not make Moveera a party to the contract between you and the Attendee, the supplier of the Event, or a merchant of record for the Event.

A1.4 Where the money goes. Payments from Attendees are processed by our payment processor and settle into your Connected Account at the time of sale, less the Service Fee and card processing fees. We do not hold your funds. Your Connected Account is paid out to your nominated bank account on the schedule set out in clause A4.

A1.5 Community and co-hosted Events. Where an Event is listed under a Community, payments for that Event settle into that Community's Connected Account, not the personal account of the person who created the Event. The Community's owner is responsible for setting up that account and accepts this Schedule on the Community's behalf. Where an Event is co-hosted, payments settle into the Connected Account of the Host the Event is listed under, and that Host and its co-hosts are responsible for any revenue sharing between themselves.

A2. Payment processing

A2.1 Our processor. Payments are processed by our third-party payment processor, Stripe Payments Australia Pty Ltd. Your use of that service is subject to the processor's own terms, including the Stripe Connected Account Agreement, which you must accept as a condition of receiving payouts.

A2.2 Verification. You must provide accurate identity, business, and bank account information as required for verification. We may withhold payouts until verification is complete.

A2.3 Processor decisions. We do not control the processor's decisions regarding verification, holds, or account restrictions.

A3. Service Fees and GST

A3.1 The fee. We charge the Service Fee published at moveera.com.au/pricing. You choose whether to pass it on to Attendees at checkout, together with the card processing cost, or absorb both yourself. A3.2 sets out what each choice means.

A3.2 How the fee is applied. If you pass the Service Fee on, the Attendee pays the Ticket Price plus the Service Fee and the card processing cost, and you receive exactly the Ticket Price. If you absorb the Service Fee, the Attendee pays the Ticket Price and you receive the Ticket Price less the Service Fee and the card processing cost.

The card processing cost is applied at our published Australian card rate, whatever our payment processor actually charges us on the individual transaction. Where the real cost is higher, for example on an overseas card, we bear the difference. You are never charged more than the rate shown to you before you publish.

A3.3 Deduction. Service Fees and card processing costs are deducted before the balance settles into your Connected Account.

A3.4 GST. You are responsible for your own tax obligations, including GST on Ticket Prices. You warrant that the ABN and GST registration status you give us are accurate and that you will tell us promptly if they change. Attendee receipts issued through the Service name you as the supplier, and show GST on the Ticket Price only where you have told us you are GST registered.

A3.5 Records of our fees. We make a record of every Service Fee charged on your sales available to you through the Service, and we will provide a tax invoice for those fees where we are required to do so.

A3.6 No tax advice. We do not provide tax advice. You should consult a registered tax agent about your obligations.

A4. Payouts

A4.1 How payouts work. Payments for your Paid Events settle into your Connected Account at the time of sale, less the Service Fee and card processing costs, and stay there until the Event has finished. 2 business days after the Event finishes, we instruct our payment processor to pay that Event's ticket money out to your nominated Australian bank account. It usually reaches your bank about 2 business days after that. For a recurring Event, each session is paid out separately after that session finishes. While your ticket money waits to be paid out, it stays in your Connected Account and remains yours (clause A6.2).

A4.2 Payout schedule. All Hosts are paid on the schedule in clause A4.1, with two exceptions. First, our payment processor needs a short time to clear each payment, so a ticket sold shortly before an Event may not have cleared when the Event finishes; we pay it out as soon as it clears. Second, our payment processor limits how long ticket money can wait in a Connected Account, so if an Event is a long way off, some of its ticket money may be paid out before it takes place. We may vary an individual Host's schedule under clause A4.4.

A4.3 Being paid does not discharge your obligations. Receiving a payout does not reduce your obligation to deliver the Event or to refund it. If a refund or chargeback arises after you have been paid, clauses A5.2 and A5.4 apply to how it is funded.

A4.4 Holds and schedule changes. We may lengthen your payout schedule, or ask our payment processor to hold or restrict your Connected Account, for no longer than reasonably necessary, where:

we are required to do so by law or by our payment processor;
we reasonably suspect fraud or unlawful activity;
there is an unresolved refund request, dispute, or chargeback relating to an Event;
you have not provided verification information required under clause A2.2; or
you owe us money under these Terms.

We will notify you in writing of the reason for any hold and the conditions for its release.

A4.5 No interest. Neither we nor our payment processor pays interest on amounts sitting in your Connected Account pending payout.

A4.6 Currency. All payments are collected and paid out in Australian dollars.

A4.7 Hosts who joined before version 2.2. If you enabled paid ticketing before version 2.2 of these Terms took effect, clauses A4.1 to A4.3 apply to you from 2 November 2026, or from an earlier date you agree with us in writing. Until then, your payouts continue on the schedule that applied to you before version 2.2.

A5. Refunds and chargebacks

A5.1 Your responsibility. You are responsible for refunding Attendees in accordance with your published policy, Schedule B, and the law. This applies whether or not we process the refund on your behalf.

A5.2 How a refund is funded. A refund issued through the Service returns the full amount the Attendee paid, including our Service Fee, and reverses the corresponding transfer out of your Connected Account. The effect is that you are left in the same position as if the sale had not occurred. If your Connected Account does not hold enough funds at the time, our payment processor may recover the shortfall from your later sales or debit your nominated bank account. If any amount remains owing to us, you must reimburse us within 14 days of our written request.

A5.3 Our Service Fee on a refund. Where a Booking is refunded through the Service, we return our Service Fee as well. You do not bear our Service Fee on a refunded Booking.

A5.4 Chargebacks. If an Attendee initiates a chargeback or payment reversal relating to your Event, you are responsible for the chargeback amount and any associated processing fees, unless the chargeback results from our error, negligence, or breach of these Terms. We may recover that amount by reversing the corresponding transfer to your Connected Account, by netting it against amounts payable to you on later sales, or by invoicing you under clause A5.7. Where a chargeback is resolved in your favour, we return any amount we recovered from you and any associated fee.

A5.5 Evidence. We will notify you of chargebacks and give you a reasonable opportunity to provide evidence for the response. We will use reasonable efforts to contest chargebacks on your behalf where you provide that evidence.

A5.6 Set-off and netting. We may net any amount you owe us under these Terms against amounts payable to you on later sales, or against any amount we owe you.

A5.7 Invoicing and recovery. We may invoice you for any amount you owe us under this Schedule. If a debt remains outstanding 30 days after our written request, we may suspend your ability to list Events and recover the amount as a debt due. We may recover our reasonable costs of recovery. We will not commence recovery action without first giving you 14 days' written notice and an opportunity to pay or dispute the amount.

A6. Funds in your Connected Account

A6.1 Unverified accounts. If your Connected Account holds a balance and you have not completed verification or provided valid bank account details, our payment processor will hold that balance, and we will attempt to contact you at the email address on your account.

A6.2 Ownership. That money is yours, not ours. We do not take ownership of Host funds at any point. Amounts that remain unclaimed are dealt with by our payment processor in accordance with its terms and with applicable unclaimed money legislation.

A7. Prohibited transactions

You must not use the Service to process any transaction that is fraudulent or unlawful, that is not for a genuine Booking or a genuine Event, that involves gambling or the transfer of value unrelated to an Event, or that breaches the rules of our payment processor or the card schemes.

A8. Termination of paid ticketing

A8.1 By you. You may disable paid ticketing at any time. You remain responsible for delivering or refunding all Events already booked, including those you have already been paid for.

A8.2 By us. We may disable your paid ticketing in the circumstances set out in clause 21.2 of the Terms, or where required by our payment processor.

A8.3 Survival. Clause A5 (refunds and chargebacks) and clause A6 (funds in your Connected Account) survive termination.

Schedule B: Refund Policy Requirements

These requirements apply to every Host selling paid tickets. They are minimum standards, and you may offer more generous terms.

B1. Your policy must

B1.1 Be set when you publish the Event, through the Refund Window selector. The Service then shows it to Attendees on the Event listing and again at checkout, before they pay.

B1.2 Include, where you add cancellation notes to your listing, clear instructions on how to reach you about a refund outside the Refund Window: where to send the request, and what information to include.

B1.3 State a timeframe for your first response to a refund request, which must not exceed 5 business days.

B1.4 State how weather-affected, postponed, and force majeure cancellations are handled.

B1.5 Comply with the Australian Consumer Law and all other applicable laws.

B1.6 Be fair, reasonable, and applied consistently.

B2. "No refund" policies

B2.1 When permitted. A "no refund" policy is permitted for Attendee-initiated cancellations, provided it is clearly labelled as such at the point of Booking.

B2.2 When it cannot apply. A "no refund" policy cannot apply where you cancel the Event, fail to run it, or run it materially differently to how it was advertised. In those circumstances a full refund is required.

B2.3 ACL rights. No policy can override an Attendee's rights under the Australian Consumer Law.

B3. Credits and alternatives

The Service issues full refunds only and does not process partial refunds or credits. If you offer a credit, transfer, or other alternative instead of a cash refund, you arrange it directly with the Attendee, and:

B3.1 It must be of a value equal to or greater than the ticket purchased.

B3.2 All terms, including any expiry period, must be clearly communicated before the Attendee accepts it.

B3.3 The Attendee must be genuinely free to decline it and request a refund where a refund is required under B2.2 or by law.

B3.4 If you fail to honour a credit, we may refund the Attendee and recover the amount from you under Schedule A.

B4. Changing your policy

B4.1 Future Bookings. You may change your Refund Window at any time for future Bookings.

B4.2 Existing Bookings. You must not change it in a way that disadvantages Attendees who have already booked. Changes that put existing Attendees in an equal or better position are permitted.

B5. Your Refund Window and your cancellation notes

B5.1 The Refund Window is the policy. The Refund Window you select when you publish a Paid Event is your refund policy. It is what the Service shows Attendees before they pay, and what the Service enforces when an Attendee cancels. A refund inside the window is issued in full and automatically, without you having to act.

B5.2 Cancellation notes are not a policy. The cancellation notes field is for practical information, for example how you handle wet weather or an Attendee arriving late. It cannot narrow your Refund Window. If your notes lead an Attendee to expect more than the Refund Window gives them, you must honour your notes, and we may refund the Attendee on your behalf under clause 13.3 and recover the amount from you under Schedule A.

B5.3 Selecting "no refunds". You may select "no refunds". The Service tells Attendees so before they pay. Your obligations under B2.2 and under the Australian Consumer Law continue to apply in full, and you must issue a refund yourself where one is required.

B5.4 No limitation. Nothing in this Schedule limits B2.2, B2.3, or section 18.

End of Terms.